Course Booking - Terms & Conditions

Course Booking Terms & Conditions

1. Booking Status

1.1 All course bookings submitted via an online booking form shall have the same contractual validity as bookings made using a hard-copy form signed by an authorised representative of the organisation identified on the form and agreeing to these Booking Terms and Conditions.

2. Definitions

For the purposes of this Agreement, the following definitions apply:

2.1 “Application” means a request for enrolment on a Course.
2.2 “Client” means the organisation named on the Application form to whom FL provides the services, regardless of whether the Course is attended by one or more Delegates.
2.3 “Contract” means the Application, these Booking Terms and Conditions, and any applicable Special Terms and Conditions.
2.4 “Course” means an executive education programme delivered by FL for which an Application has been submitted by or on behalf of the Client.
2.5 “Delegate” means the Client’s authorised employee, representative, or nominee who attends the Course and whose acts or omissions may give rise to liability on the part of the Client.
2.6 “Fees” means the charges payable for a Course as stated on the relevant Application form.
2.7 “FL” means Finex Learning Ltd., its affiliated companies, and their respective officers, directors, partners, managing directors, and employees.

3. Terms of Supply

3.1 These Terms and Conditions govern the enrolment of Delegates on Courses and the provision of Courses by FL to the Client.
3.2 A binding Contract is formed upon FL’s acceptance of the Client’s Application, subject to clause 3.3.
3.3 The Client is advised to retain a copy of these Terms and Conditions for future reference.
3.4 The Contract excludes any purchase terms or conditions issued by the Client, even if referenced in correspondence.
3.5 If a court determines that the Client’s purchase terms form part of the Contract, these Booking Terms and Conditions shall prevail in the event of conflict.
3.6 FL reserves the right, at its sole discretion, to accept or reject any Application and shall notify the Client accordingly.
3.7 Payment of Fees does not constitute acceptance of an Application.

4. Client Warranties

4.1 By submitting an Application, the Client warrants that:
4.1.1 it has full legal capacity to enter into a binding agreement; and
4.1.2 all Delegates attending the Course are aged 18 years or over.

5. Payment Terms

5.1 The Client is liable for payment of all Fees.
5.2 Fees are payable upon submission of the Application unless FL agrees otherwise, in which case payment must be made within fourteen (14) days of the invoice date or by the first day of the Course, whichever is earlier.
5.3 Administration fees relating to cancellation or postponement are payable within fourteen (14) days of invoice.
5.4 FL reserves the right to exclude Delegates from the Course where Fees are not paid in full by the due date.
5.5 FL accepts payment by Visa, MasterCard, Maestro, American Express, and bank transfer.
5.6 Where payment is made by bank transfer, the Client must notify FL once payment has been made.
5.7 Where the Client breaches this Agreement, FL may recover all reasonable costs, expenses, and losses incurred in recovering unpaid sums.
5.8 In the event of legal proceedings resulting in judgment in FL’s favour, the Client shall be responsible for all recoverable legal costs.

6. VAT and Additional Charges

6.1 All Fees are exclusive of VAT and any applicable taxes.
6.2 Bank charges, currency conversion fees, and similar costs are payable by the Client in addition to the Fees and may not be deducted.

7. Cancellation or Amendment by FL

7.1 FL may amend Course delivery methods or substitute Course instructors where necessary.
7.2 FL will use reasonable endeavours to notify Clients of cancellations, postponements, or material changes.
7.3 Where FL cancels a Course, the Client may transfer to a mutually agreed future date or receive a full refund of Fees paid.

8. Cancellation or Postponement by the Client

8.1 Cancellation must be made in writing; email is acceptable, telephone notice is not.
8.2 Where cancellation is received more than twenty (20) working days before the Course start date, a fifteen percent (15%) administration fee shall apply.
8.3 Where Fees have been paid, a refund shall be issued less the applicable administration fee.
8.4 The Client may request one postponement free of charge if received more than twenty (20) working days before the Course start date.
8.5 Any further postponements shall incur a fifteen percent (15%) administration fee.
8.6 Cancellations received twenty (20) working days or fewer before the Course start date, or non-attendance, shall result in full Fees being payable.
8.7 Substitute Delegates may attend at no additional cost subject to written notification to FL.

9. Course Attendance

9.1 The Client is solely responsible for determining Course suitability.
9.2 FL does not guarantee any particular outcome or level of competence following Course completion.
9.3 The Client shall provide all information reasonably requested by FL.
9.4 Fees exclude travel, accommodation, subsistence, insurance, and related expenses.
9.5 Delegates must comply with all FL policies and regulations.
9.6 FL may remove Delegates for unacceptable behaviour without refund.
9.7 The Client warrants that all necessary permissions and consents for Delegate attendance have been obtained.

10. Limitation of Liability

10.1 FL shall not be liable for indirect or consequential losses, including travel or accommodation costs.
10.2 FL’s total liability shall not exceed the Fees paid for the relevant Course.
10.3 Nothing in this Agreement limits liability for death, personal injury, fraud, or liability that cannot lawfully be excluded.
10.4 Views expressed by FL personnel are their own and do not constitute advice.
10.5 Courses are delivered in English unless stated otherwise.
10.6 FL accepts no responsibility for loss or damage to personal property.
10.7 All implied warranties are excluded to the fullest extent permitted by law.

11. FL Live Courses (Remote Attendance)

11.1 FL Live Courses enable Delegates to attend Courses remotely using online technology.
11.2 The Client confirms that Delegates meet technical requirements and will attend at scheduled times.
11.3 Delegates must test equipment prior to the Course start date.
11.4 Registration is confirmed only upon receipt of payment and technical verification.
11.5 Course content may not be recorded, copied, or distributed without FL’s written consent.
11.6 FL is not liable for disruptions outside its control.
11.7 All FL Live Course Applications must be accompanied by full payment.

12. Recording of Courses

12.1 FL may record or broadcast Courses and Events.
12.2 The Client and Delegate consent to recording and worldwide use of such content for educational or commercial purposes.

13. Intellectual Property

13.1 All intellectual property rights in Course Materials remain with FL or its licensors.
13.2 FL grants a non-exclusive, royalty-free, personal licence for private, non-commercial use only.
13.3 Any unauthorised reproduction or distribution is prohibited.

14. Confidentiality

14.1 The Client shall keep all FL Materials and business information confidential.
14.2 Confidential Information may only be used for non-commercial purposes.
14.3 Disclosure is permitted only where required by law or regulation.

15. Data Protection

15.1 Personal data shall be processed in accordance with FL’s Privacy Policy.
15.2 The Client and Delegate consent to data processing for Course delivery, recording, and publication in accordance with applicable data protection laws.

16. Force Majeure

16.1 FL shall not be liable for failure or delay caused by events beyond its reasonable control.

17. Governing Law and Jurisdiction

17.1 This Agreement is governed by the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction.

18. Miscellaneous

18.1 FL may update these Terms and Conditions by posting revisions on its website.
18.2 Updated terms apply to future Applications only.
18.3 These Terms apply to all Courses.
18.4 Finex Learning Ltd. is registered in England and Wales under company number 15655611.